1.1 You can cancel your order up to the order cut-off time. You can cancel your order either calling our call center number, or through our website. You will need to quote mobile phone number and order ID to cancel the order. You may be required to login on the website in order to cancel your order, where applicable. We will not be able to cancel any order after order cut-off time, which his usually one hour before STA of train to delivery station.
1.2 If the cancellation is made up to 24 hours before cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 10% cancellation administrative fee within 14 days.
1.3 If the cancellation is made between 24 hours and order cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 25% cancellation administrative fee within 14 days.
1.4 In the unlikely event that the Delivery Restaurant, Goods or Service providers delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery Restaurant, Goods or Service provider can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort in ensuring that the delivery is complete and as per your order, however this may not be possible in all cases.
1.5 Duplicate Clause :- If customer paid twice for one product then the refund should be for one.
1.6 Refunded :- Once the product or goods has been delivered it cannot be cancelled or refunded.
1.7 No quality or service issues are entertained further, once the customer receives / accepts the goods / service.